If you are not 100% satisfied with your Factory Black purchase for any reason, you may make an exchange within 30 days from the date of purchase. Any online exchange shipping label costs are the customer's responsibility.
All exchanges must have a return authorization number. Please contact firstname.lastname@example.org to start the process.
The original purchased item(s) must be in PERFECT, new condition. This
does include all tags and labels as they come from our warehouse upon order shipment. Items that have been washed, hemmed, or altered will not be accepted as a return.
*Please note, items that are marked as FINAL SALE cannot be returned or exchanged, but in some unique cases can be sent back for online store credit.
**Factory Black is not responsible for lost or stolen shipments once there is tracking number movement. However we will do anything in our power to help locate the shipment.